Policies

This Privacy Policy explains how Jatin Khurana ("I", "we", "our", or "us") collects, uses, discloses, and safeguards your information when you use this website or counselling services. We respect your privacy and are committed to protecting it in compliance with applicable Indian laws and, where relevant, international standards.

By using this website or engaging in counselling services, you consent to the terms described in this Privacy Policy.

1. Introduction

This policy outlines what data is collected, why it is collected, and how it is safeguarded.

2. Information We Collect

• Personal Information: Name, email address, phone number, WhatsApp details, and other information you voluntarily provide when you contact us.
• Session Information: Limited notes for professional purposes to track your progress. These notes are confidential and not shared with any third party.
• Payment Information: If you make payments, we may collect details necessary to process the transaction (via secure third-party providers).
• Technical Information: Browser type, IP address, cookies, and website usage analytics.

3. Use of Information

We may use your information to:

• Provide counselling services and respond to your queries.
• Communicate regarding appointments, follow-ups, and resources.
• Process payments securely.
• Improve the website, services, and user experience.
• Comply with applicable laws and regulations.

4. Confidentiality & Security

• All counselling sessions are private and confidential.
• We use secure communication methods and encrypted platforms wherever possible.
• Confidentiality may only be broken if:

• Required by law (e.g., court order).
• There is risk of harm to self or others.

5. Data Storage & Retention

• Information is stored securely and retained only as long as necessary for providing services.
• You may request deletion of your personal data at any time, subject to legal obligations.

6. Third-Party Sharing

• We do not sell, rent, or trade your data.
• Data may be shared only with payment gateways or service providers strictly for delivering services.
• International users: By using our services, you consent to your information being transferred and processed in India.

7. Your Rights

You have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion of your data (subject to exceptions).

8. Limitation of Liability

While we take reasonable steps to protect your information, no online platform can guarantee absolute security. By using this site, you accept these risks.

9. Updates

This Privacy Policy may be updated periodically. Continued use of the website signifies acceptance of changes.

1. Nature of Services

The services offered on this website are counselling, coaching, and wellness support.

Jatin Khurana is a Counselling Psychologist and Sex Therapist. He is not a medical doctor, psychiatrist, or clinical psychologist.

Services are not intended to diagnose, treat, or cure any medical or psychiatric condition.

If you have medical symptoms (e.g., chronic pain, erectile dysfunction due to a medical cause, hormonal disorders, psychiatric illness), you must seek care from a licensed medical professional.

2. Scope of Services

Counselling may include: one-on-one or couples therapy sessions, lifestyle guidance, educational programs, SHAPE model practices (Sleep, Hobbies, Activity, Purpose, Eating).

These are supportive and educational in nature.

No guarantees are made regarding outcomes. Progress depends on your personal effort, context, and participation.

3. Emergency Disclaimer

Our services are not designed for emergencies or crisis situations.

If you are experiencing suicidal thoughts, self-harm urges, or any medical emergency, please call your local emergency number immediately.

Indian helplines:

• Vandrevala Foundation Helpline: 1860 266 2345
• AASRA: +91-98204 66726

4. Eligibility

• Services are available only to individuals 18 years and older.
• Clients under 18 require parental or guardian consent.
• We reserve the right to decline services if your needs fall outside the counselling scope.

5. Payments & Refunds

• All fees are to be paid in advance.
• Fees vary depending on program length and support required.
• Refunds are generally not available once sessions have commenced, but may be considered in genuine cases at our discretion.
• Payments are processed securely via UPI, cards, or bank transfers.

6. Cancellations & Rescheduling

• At least 24 hours' notice is required for cancellations.
• Missed sessions without notice may be charged in full.
• Rescheduling is subject to availability.

7. Confidentiality

• All sessions are private and confidential.
• Exceptions: confidentiality may be broken if required by law, or if there is a risk of serious harm.
• For couples sessions, both partners agree that confidentiality may extend to shared discussions.

8. Limitation of Liability

By using this website or engaging services, you acknowledge that:

• Counselling is supportive, not medical treatment.
• No liability is accepted for outcomes beyond the scope of counselling.
• You are responsible for seeking appropriate medical or psychiatric care where needed.

9. Intellectual Property

All programs, videos, articles, and content on this site are owned by Jatin Khurana.

Content may not be copied, reproduced, or distributed without written permission.

10. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts of Delhi, India.